Refund and Cancellation Policy

VISITING WRLD LLC Effective Date: July 26, 2026 Last Updated: October 12, 2026

1. Overview

This Refund and Cancellation Policy ("Policy") governs all retreat bookings, deposits, and payments made to VISITING WRLD LLC ("VISITING WRLD," "we," "us," or "our"). By making a payment to VISITING WRLD, you agree to the terms of this Policy.

This Policy should be read in conjunction with our Terms of Service and the retreat agreement you signed at the time of booking.

2. Deposits

2.1 Deposit Amount

A deposit of Five Hundred United States Dollars ($500.00 USD) is required to secure your spot at a VISITING WRLD retreat. Where we offer a half deposit of $250, the same terms apply to it.

2.2 Non-Refundable Deposit

Your deposit is non-refundable. Once processed, the deposit will not be returned for any reason, including but not limited to change of mind, scheduling conflicts, inability to travel, failure to obtain a passport or visa, or personal circumstances. The only exception is a retreat we cancel when we have no scheduled retreat to offer you (Section 5.2).

2.3 Moving Your Deposit

Your deposit moves with your booking when you choose your retreat before signing (Section 2.5), through the one-time transfer described in Section 7, or through a move we make under Section 5. It is not held as a credit in any other case.

2.4 Signing Deadline

Your deposit holds your spot for fourteen (14) calendar days from your first deposit payment, counted in Eastern Time. Your retreat agreement is signed with you on your onboarding call, and it must be signed within those fourteen (14) days. If it is not, your spot is released and your deposit is forfeited.

If you pay your deposit within thirty (30) days of your retreat's start date, your agreement must be signed within three (3) days of your deposit, or by your balance deadline, whichever comes first.

Any delay caused by us, such as no onboarding call time being available, is added to your deadline. Any other extension must be confirmed in writing by a founder of VISITING WRLD. By paying your deposit, you acknowledge this deadline.

2.5 Choosing Your Retreat Before You Sign

Until your retreat agreement is signed on your onboarding call, you are not committed to a specific retreat. You may choose or change the destination and dates you attend, from the retreats we have scheduled with space available, with no transfer fee. Changing your retreat does not change your package (Shared Room, Private Room or VIP): you may upgrade your package on your onboarding call, but you may not move to a lower package. Your package price follows the retreat you choose. The signing deadline in Section 2.4 still applies. Once your agreement is signed, any change to your retreat is a transfer under Section 7.

3. Cancellation by You (the Retreater)

3.1 All Payments Are Non-Refundable

All payments made to VISITING WRLD are non-refundable. This includes your deposit and every installment or balance payment. If you cancel your booking at any time before the retreat start date, no refund will be issued for any amount you have paid, regardless of how much notice you give.

Instead of cancelling, you may transfer your booking once, to another VISITING WRLD retreat or to another person, under Section 7.

3.2 How to Cancel

To cancel your booking, you must notify us in writing at jasper@visitingwrld.com or by text message to +1 (248) 790-0398. Verbal cancellations are not valid. Your cancellation is effective as of the date we receive your written notice.

3.3 No-Shows

If you fail to appear at the retreat without providing prior written cancellation notice, no refund will be issued for any payments made.

4. Payment Plan Defaults

4.1 Scheduled Payments

If you elected a payment plan, you are responsible for making all scheduled payments on the agreed-upon dates. Failed payments due to insufficient funds, expired cards, or declined transactions do not constitute cancellation.

4.2 Late or Missed Payments

If a scheduled payment is missed or fails:

1. You have fourteen (14) calendar days from its due date to make the payment. We send reminders by email and text message during that time.
2. If you contact us during that time, we can adjust your payment plan with you in writing.
3. If the payment has not been made and we have not heard from you by the end of the fourteen (14) days, we send you a final notice by email.
4. If you do not pay or contact us within forty-eight (48) hours of that final notice, your booking is cancelled and your deposit and all payments made are forfeited.

4.3 Remaining Balance

After your deposit, your remaining balance is paid on a payment plan. It is divided into equal payments, made monthly or every two weeks, and your final payment is due no later than seven (7) days before your retreat start date. Because the balance is divided evenly, your final payment may be slightly higher or lower than the others. You may pay ahead, or pay your full balance, at any time. Failure to pay the full balance by this deadline may result in cancellation of your booking with no refund.

5. Cancellation by VISITING WRLD

5.1 Retreat Cancellation

Cancelling a retreat is our last and absolute final choice. In rare circumstances, VISITING WRLD may cancel a retreat due to:

• Insufficient enrollment to operate the retreat safely and effectively
• Force majeure events (see Section 6)
• Venue or logistics issues beyond our reasonable control

5.2 VISITING WRLD-Initiated Cancellations

If VISITING WRLD cancels a retreat:

• Your booking and all payments made move to another VISITING WRLD retreat. You choose, based on your availability, from the retreats we already have scheduled that start within twelve (12) months of your original retreat's start date, subject to space when you choose.
• You receive a package of equal value. If you choose a retreat or package with a lower published price, that is your own choice and no difference is refunded or credited. If you choose one with a higher published price, you pay the difference.
• Your payment plan continues as scheduled.
• A move we make does not count as your one-time transfer and carries no transfer fee.
• You confirm your choice in writing and sign the retreat agreement for the new retreat. If you do not choose a retreat before the last of the offered retreats begins, or do not attend the retreat you chose, all payments are forfeited.

A refund of payments made is issued only if we cancel your retreat and have no scheduled retreat to offer you.

5.3 Participant Removal

If you are removed from a retreat due to violation of our Code of Conduct (as described in our Terms of Service), no refund will be issued. You will be responsible for your own return travel arrangements and any associated costs.

5.4 Changes We Make

We change a retreat's dates, destination, or what is included (accommodations, activities and excursions) only at our discretion, when the retreat experience could be affected by events outside our control. If we change your retreat's dates or destination, you may keep the changed retreat or choose another retreat under Section 5.2. Anything included that we change is replaced with something of equal value.

6. Force Majeure

If a retreat is changed or cancelled due to a force majeure event (as defined in our Terms of Service), Section 5.4 applies to a change and Section 5.2 to a cancellation.

7. Transfer of Booking

7.1 One Transfer per Booking

Once your retreat agreement is signed, you may transfer your booking ONE time, for any reason, to another VISITING WRLD retreat that starts within twelve (12) months of your original retreat's start date, subject to availability. Ask in writing at jasper@visitingwrld.com. The date we receive your request sets the transfer fee:

• 90 days or more before your retreat starts: $250 USD
• 45 to 89 days: $500 USD
• 31 to 44 days: $750 USD
• 30 days or fewer: no transfer is available, except under Section 7.4

A change made before your agreement is signed is not a transfer and has no fee (Section 2.5).

7.2 How a Transfer Works

• The transfer fee is paid before the transfer is completed. It is non-refundable, separate from your retreat price, and not applied to your balance.
• Everything you have paid, including your deposit, moves to the new retreat.
• Moving within the same region (Latin America: Costa Rica and Mexico; Asia: Bali and Thailand) keeps your package price. Moving to the other region, you pay the difference between the published prices for your package. If the new retreat costs less, no difference is refunded or credited.
• The transfer is complete only when the fee is paid, any costs under Section 7.3 are paid, and you sign the retreat agreement for the new retreat. It is confirmed in writing by a founder of VISITING WRLD; nothing said by staff, sales representatives or our assistant confirms a transfer.
• A transferred booking cannot be transferred again and is non-refundable. If you do not attend the new retreat, all payments are forfeited.

7.3 VIP Airfare

If you hold a VIP package and we have already bought your airfare, a transfer also costs the full price we paid for that airfare, all airline change and cancellation fees, any fare increase on your replacement flights, and any other pre-purchased costs the transfer causes. If we later recover a refund, or use an airline credit toward your replacement flights, we credit you the amount actually recovered or used.

7.4 Serious Emergency Within 30 Days

If, within 30 days of your retreat, you are hospitalized, or your spouse, parent, child or sibling dies or is hospitalized, you may still request a transfer. Tell us in writing within 72 hours, with dated documentation showing the event and its date (for example hospital paperwork, a death certificate or an obituary; no medical records needed). The $750 fee and Section 7.3 apply, it counts as your one transfer, and approval is at the founders' discretion.

7.5 Transfer to Another Person

Instead of moving to another retreat, you may give your booking to another person, under the same fees, deadlines and costs. It counts as your one transfer. The new person must apply, be approved, and sign their own retreat agreement for the same package.

8. Refund Processing

All approved refunds will be processed to the original payment method within thirty (30) business days of approval. VISITING WRLD is not responsible for processing times imposed by your bank or payment provider.

If the original payment method is no longer available, we will work with you to issue the refund via an alternative method.

9. Travel Expenses

VISITING WRLD is not responsible for any travel expenses you incur in connection with a retreat, including but not limited to airfare, travel insurance, visa fees, visa on arrival and entry fees, tourist levies, passport fees, or incidental expenses. Unless you hold a VIP package with airfare booked by us, you book your own flights and are responsible for any problem with them. Entry requirements and fees vary by country, airport of entry and nationality, and are your responsibility; we do not reimburse them. We strongly recommend purchasing travel insurance, including "cancel for any reason" coverage, at the time of booking. It is the only way to recover payments if you cannot attend.

If you hold a VIP package, the airfare included in your package is one round-trip standard economy ticket, on the retreat dates for your package, from your nearest major airport, booked and paid for by VISITING WRLD. Any upgrade or change after the ticket is purchased, including a higher class of service, a different seat or different dates, is yours to arrange with the airline and is at your own cost. Section 7.3 covers your airfare if you transfer your booking.

10. Disputes

If you have a question about a charge, or believe you are entitled to a refund not covered by this Policy, please contact us first at jasper@visitingwrld.com and give us ten (10) business days to respond before contacting your bank or card issuer. Our decision on refund disputes is final, subject to your right to pursue dispute resolution under our Terms of Service.

If you initiate a chargeback or payment dispute with your bank or credit card company without first contacting us, we reserve the right to contest the chargeback and provide all relevant documentation (including signed agreements, communications, and this Policy) to the payment processor.

11. Changes to This Policy

We may update this Policy from time to time. Material changes will be communicated to registered participants via email. The version in effect at the time of your booking governs your reservation.

12. Contact Us

Questions about this Policy should be directed to:

VISITING WRLD LLC Email: jasper@visitingwrld.com Phone: +1 (248) 790-0398 Mailing Address: 35954 W 13 Mile Rd, Farmington Hills, MI 48331

Last updated: October 10, 2026